Jira ITSM Administrator/Engineer (100% Remote)

Company: The Cranberry Country Chamber of Commerce
Location: Boston
Posted on: November 1, 2024

Job Description:

Jira ITSM Admin/Engineer (100% Remote)Optomi, in partnership with an industry leading is seeking a Jira expert for a major client. This role will be a remote, contract-to hire opportunity.Responsibilities:

• Build initial ITSM configuration, Customer ticketing, Automation for ticket responses and workflows
• Ability to utilize service modules that are included in Jira ITSM license and maximize investment in the tool
• Enhance and streamline Jira ticket management processes and Confluence pages to support internal development teams.
• Utilize design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
• Support and configure JIRA plugins as required
• Customize functionalities within Jira, Confluence, ITSM, BitbucketApply today if your background includes:
  • Previous experience setting up and configuring Jira for an organization
  • Experience creating workflows and automating ticketing processes in Jira
  • Experience using additional plug-ins or other features included in Jira
  • Ability to work cross functionally with different teams and business units utilizing Jira
  • Previous experience implementing ITSM standards and processes with Atlassian/Jira
  • Any experience doing any kind of Jira migration (data center or cloud) is a plus
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Keywords: The Cranberry Country Chamber of Commerce, Salem , Jira ITSM Administrator/Engineer (100% Remote), Engineering , Boston, Massachusetts