Vice President of Professional Services

Company: VirtualVocations
Location: Springfield
Posted on: October 30, 2024

Job Description:

A company is looking for a Vice President of Professional Services to lead their Services operations and enhance customer engagement.

Key Responsibilities

Serve as the executive sponsor for customer relationships and drive overall growth and profitability of services
Optimize resources and processes to achieve KPIs and improve service delivery
Develop and implement strategies for business process outsourcing and partner success programs

Required Qualifications

Minimum of 15 years of experience in professional services or delivery/support functions
At least 10 years of experience with metrics and processes in professional services
5 years of experience as a services executive in a recognized SaaS organization
5 years of experience in the non-profit sector as a service provider
Proven track record of building relationships across various organizational functions

Keywords: VirtualVocations, Salem , Vice President of Professional Services, Executive , Springfield, Massachusetts

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