Medical Assistant - Patient Care Specialist

Company: One Medical
Location: Boston
Posted on: November 1, 2024

Job Description:

About UsAt One Medical, we're challenging the status quo in primary care by making quality care more affordable, accessible, and enjoyable for everyone.We're not your average doctor's office. Our mission is to transform healthcare by improving the experience for patients, providers, employers, and health networks alike.Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.We've recently marked a milestone by joining Amazon, and together, we're committed to delivering exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.The OpportunityAs a Medical Assistant - Patient Care Specialist, you'll play a vital role in providing an exceptional experience for our patients and helping them navigate their care journey.You'll be an ambassador for patients in our offices, mastering the art of human connection and delivering top-notch service.You'll remove barriers to care, ensuring a truly exceptional in-office patient experience, including support for the office with a focus on active daily management, scheduling, inventory, and facilities support.You'll be the first point of contact for patient feedback and provide support as requested by our Leads, Office Manager, or in-office providers.Key Responsibilities

• Provide best-in-class venipuncture services for patients of all ages.
• Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Assist with dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up.
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties.
• Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
• Assist our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required.Requirements
• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• A High School Diploma or equivalent.
• Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
• Phlebotomy experience and/or certification preferred.
• Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred.BenefitsWe offer a range of benefits designed to aid your health and wellness, including:

• Paid sabbatical after 5 and 10 years.
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Free One Medical memberships for yourself, your friends, and family.
• Pre-Tax commuter benefits.
• PTO cash outs - Option to cash out up to 40 accrued hours per year.
• 401K match.
• Credit towards emergency childcare.
• Extra contributions toward maternity and paternity leave.
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.Work EnvironmentThis is a full-time role (40 hrs/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our offices located in Boston, Newton, and Cambridge, MA.Flex Lab Services Specialists lend support to multiple One Medical locations in a market, and location and schedule are subject to change.One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Keywords: One Medical, Salem , Medical Assistant - Patient Care Specialist, Healthcare , Boston, Massachusetts