Customer Service Representative
Company: Michaels
Location: Portland
Posted on: October 3, 2024
Job Description:
Job SummaryWe are seeking a highly motivated and
customer-focused individual to join our team as a Seasonal Retail
Customer Service Team Member. As a key member of our store team,
you will be responsible for delivering exceptional customer
service, helping customers shop our store, and ensuring a fast and
friendly checkout experience.Key Responsibilities
- Provide excellent customer service, responding to customer
inquiries and resolving issues in a timely and professional
manner
- Help customers locate products, answer questions, and provide
solutions to meet their needs
- Process transactions accurately and efficiently, handling cash,
credit card transactions, and other payment methods
- Engage customers on our Rewards program and Private Label
Credit Cards, promoting enrollment and educating customers on the
benefits
- Participate in visual merchandising, including maintaining
store recovery standards and ensuring a well-merchandised
store
- Assist with Omni-channel processes, including Buy Online Pickup
in Store (BOPIS) and Ship From Store (SFS)
- Perform other duties as assigned, including truck unloading,
stocking, and planogram (POGs) processesRequirements
- High school diploma or equivalent required
- Previous retail or customer service experience preferred
- Ability to work a flexible schedule, including nights,
weekends, and early mornings
- Ability to lift up to 50 pounds and stand for long periods of
timeWhat We OfferAs a Seasonal Retail Customer Service Team Member,
you will have the opportunity to work in a fast-paced and dynamic
environment, providing exceptional customer service and helping
customers achieve their creative goals. We offer a competitive
hourly rate, opportunities for advancement, and a comprehensive
benefits package, including medical, dental, and vision insurance,
as well as 401(k) matching.Michaels is an equal opportunity
employer and welcomes applications from diverse candidates. We are
committed to creating an inclusive and respectful work environment
that values diversity, equity, and inclusion.
Keywords: Michaels, Salem , Customer Service Representative, Hospitality & Tourism , Portland, Massachusetts
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