Project Manager I, Mid-Size Districts

Company: Panorama Education
Location: Boston
Posted on: October 24, 2024

Job Description:

About the Role:
We're looking for a Project Manager to join our growing Client Experience (CX) team and support client projects with best-in-class service. Could this be you?
In this highly visible role, as a Project Manager you will become an expert in our Panorama products and services to successfully design and implement survey programs and collaborate with cross functional teams to maximize client value and adoption for clients in our Premier service tier. Our clients in this segment are typically schools and districts serving between 9,000 to 15,000 students
You'll need strong customer service, organization, communication, technical and problem solving skills to be successful.
Responsibilities:

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• You will manage a portfolio of 50 or more clients that sit within the Premier/Mid-Size tier client segment
  
• Deliver projects on time and error free by collaborating cross-functionally with other stakeholders such as Survey Operations & Technical Support
  
• Implement strategies to increase product adoption and maximize client value by collaborating with our Account Management Team
  
• Troubleshoot and successfully triage supports for clients experiencing technical issues by collaborating with our technical teams such as Tech Support and Engineering
  
• You'll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight
  
• You'll make sure our clients receive the highest level of service across all communication channels
  
• You'll use PM tools such as the Panorama platform, Smartsheets, Salesforce, MS Excel, JIRA and Gainsight
  
• You will build your leadership on the team by supporting some functional and cross functional strategic projects aligned with the CX and company wide goals as needed
  
  Our Ideal Candidate Has:
  Experience supporting a high volume of clients and stakeholders simulteanously in the SAAS industry
  
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  • 0-2 years experience in a client facing role supporting partners/clients in the SaaS industry
    
  • Experience working with a diverse set of clients from both high touch and self serve
    
  • Ability to drive product adoption and maximize client value
    
  • Experience/background in Education/EdTech is a plus
    
    Superior project management and communication skills
    
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    • Proven ability to manage a number of projects on tight deadlines with a high level of organization and accuracy
      
    • Leverages various methods to keep portfolio and projects on track and the appropriate stakeholders informed
      
    • Experience working across multiple cross functional teams to problem solve and support client health
      
    • Communicates effectively and accurately to multiple stakeholder
      
      Tech savvy and a quick learner
      
      • 
        
      • Experience troubleshooting technical issues quickly & accurately
        
      • Can explain complex technical concepts or features clearly and accurately to different types of stakeholders
        
      • Experience leveraging tools to maximize efficiencies and maintain portfolio organization
        
        Base Salary: $65,200 - $87,000
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Keywords: Panorama Education, Salem , Project Manager I, Mid-Size Districts, Hospitality & Tourism , Boston, Massachusetts