Head of UK CNI Infrastructure & Operations

Company: National Grid plc
Location: Warwick
Posted on: November 1, 2024

Job Description:

Head of UK CNI Infrastructure & OperationsLocation: Warwick, GB, CV34 6DADivision: IT Infrastructure and OperationsJob Type: PermanentRequisition Number: 61096Department: Information TechnologyAt National Grid, our commitment to a cleaner, greener energy future is powered by the dedication and ingenuity of our people. Join our team as a Head of UK CNI Infrastructure & Operations and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered.National Grid is hiring a Head of UK CNI Infrastructure & Operations on a permanent basis. The location for this role can be Warwick or London - with a hybrid working model.Job PurposeAs Head of UK Critical National Infrastructure (CNI) Operations, you will lead a transformative team responsible for supporting critical systems for the Electricity Transmission Network in England and Wales. Your role involves modernizing and innovating infrastructure operations while ensuring exceptional service reliability. You will bring experience from revenue-driven organizations where IT infrastructure and applications are crucial, prioritizing operational continuity.Key Responsibilities

• Lead a 24x7 infrastructure support team covering hardware, compute, storage, virtualization, OS, databases, data networks, security, monitoring, incident resolution, asset risk management, audit, capacity management, tooling, and automation.
• Drive digital transformation within the Electricity Transmission Network, improving IT systems while adhering to regulatory commitments and cost management.
• Lead and maintain world-class infrastructure support, ensuring seamless and reliable operations.
• Champion modern methodologies such as Site Reliability Engineering (SRE) to drive system efficiency and resilience.
• Collaborate closely with third-party providers to ensure high-quality service and minimise operational risks.
• Develop KPIs to monitor and improve infrastructure performance, focusing on preventing outages and minimising downtime.
• Lead the organisation in adopting forward-looking, transformative strategies for infrastructure operations, ensuring systems are future-proof.
• Ensure the availability, reliability, and security of the CNI IT estate, aligning with the company's business-critical objectives.
• Drive financial management and cost control within the infrastructure operations team.
• Foster a culture of innovation, empowering teams to challenge the status quo and enhance operational capabilities.About you
  • Proven experience in leading high-performing teams that support critical IT infrastructure where outages are unacceptable.
  • Expertise in managing secure, resilient, and highly available IT infrastructures, with experience in modernising operations through SRE principles.
  • Strong background in transitioning legacy systems without impacting availability, especially in revenue/safety-critical environments.
  • Demonstrated ability to translate business strategy into actionable IT strategy.
  • Experience in driving strategic transformation initiatives that align infrastructure operations with business and revenue imperatives.
  • Deep understanding of automation, root cause elimination, and the reduction of operational toil through Infrastructure as Code.
  • Strong leadership skills with a focus on fostering inclusive and diverse teams.
  • Demonstrated strong leadership in managing multiple vendors, fostering collaborative relationships, and ensuring high-quality service delivery.
  • Educated to degree level in Computer Science, OR an equivalent combination of education, training, and experience.
  • Proven track record of managing SRE functions in critical infrastructure settings.
  • Expertise in IT Service Management frameworks and best practices (ex. ITIL, COBIT, ISO/IEC 20000, DevOps..) with experience in developing strategies for system modernisation and replacement.
  • Experience of setting strategy and direction for future system replacements, ideally CNI.
  • A solid understanding of policies and procedures required for the support of critical systems.What you'll getA competitive salary between -75,000 - -90,000 - dependent on capability.As well as your base salary, you will receive:
    • 20% of your salary for stretch performance.
    • A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
    • Private Medical Insurance.
    • You will also have access to a number of flexible benefits such as a share incentive plan, a salary sacrifice technology scheme, support via the employee assistance line and matched charity giving to name a few.More InformationThe closing date for this vacancy is 5th November. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid's recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.DE & I statementAt National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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Keywords: National Grid plc, Salem , Head of UK CNI Infrastructure & Operations, Other , Warwick, Massachusetts