Program Coordinator III

Company: Commonwealth of Massachusetts
Location: Boston
Posted on: November 2, 2024

Job Description:

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Job Description - Program Coordinator III (240008QT)
Description
The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.
The Program Coordinator III works under supervision of the Director of UI Performs and is responsible for implementation of the ETA Self-Assessment program to continuously evaluate the agencies major benefit operations and processes.
The Program Coordinator III position will be responsible for the following duties:

• Implementation of the USDOL ETA federal Unemployment Insurance (UI) Benefit Self-Assessment program to continuously evaluate the State Workforce Agency (SWA) major benefit operations and processes with the goal of improving SWA performance. Work will be supported with ETA and SWA monitoring and technical assistance.
  
• Operational reviews conducted through implementation of ETA's self-assessment tool, data collection, interviewing, and observation of program implementation.
  
• Documenting findings. Preparing detailed reports for the SWA of existing operational performance, identification of at-risk operations, and recommendations for document and process improvement to support the SWA in meeting federal core performance measures.
  
• Participate in Benefit Timeliness Quality (BTQ) federal review program.
  
• Participate in and support the Benefit Accuracy Measurement (BAM) program through case completion and case review.
  
  Qualifications
  First consideration will be given to those applicants that apply within the first 14 days.
  MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.
  Substitutions:
  
  
• A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.
  
• A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.
  
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.
  
  *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
  NOTE: No substitutions will be permitted for the required (B) experience.
  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
  Primary Location
  Job
  Job: Administrative Services
  Agency
  Agency: Department of Workforce Development
  Schedule
  Schedule: Full-time
  Shift
  Shift: Day
  Job Posting
  Job Posting: Oct 30, 2024, 4:13:03 PM
  Number of Openings
  Number of Openings: 1
  Salary: 73,566.74 - 107,580.72 Yearly
  If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Dennis Johnson - 6176265111
  Bargaining Unit: 06-NAGE - Professional Admin.
  Confidential: No
  Potentially Eligible for a Hybrid Work Schedule: Yes
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Keywords: Commonwealth of Massachusetts, Salem , Program Coordinator III, Other , Boston, Massachusetts